Terms of Service
Effective: September 26, 2026 · Last updated: October 22, 2026
1. About these terms
These terms govern use of the website at www.senemora.com and of the Senemora service, offered by Senemora LLC, an Oregon limited liability company ("Senemora", "we", "us"). By using either one, you agree to these terms. If you use the service for a business, you agree for that business, and you confirm that you may do so. The service is for businesses. It is not offered to consumers for personal, family or household use.
A business that subscribes to the service is a "customer". The people a customer admits to its workspace are "members". "Customer data" is what a customer and its members put into the service, or have it handle. If a customer has signed an agreement with us, that agreement controls wherever it conflicts with these terms. Our Privacy Policy explains how we handle personal information.
2. The service
Senemora is a hosted workspace for running a business: files, records, messages, pages the business publishes for its own clients, and an AI assistant that works with them. We improve the service continually, so features change. If we remove or substantially reduce a feature that a customer relies on, we will tell that customer in advance where practical.
3. Accounts and access
A customer's owners invite members and decide what each member can see and do. The customer is responsible for whom it admits, for their roles, and for everything done through its members' accounts. Members sign in with an emailed link, with Google or with Microsoft, so the security of a member's email account is the security of their Senemora account. Tell us at once at legal@senemora.com if you believe someone has used an account without permission.
A customer may also create access keys, which let a program or an AI tool (such as Claude or Codex) read and change the workspace within the roles the customer gives the key. The customer is responsible for keeping its keys secret, for what is done with them, and for its own agreements with the providers of the tools it connects. What such a tool does with what it reads is governed by those agreements, not by us.
4. Customer data and published pages
The customer owns its customer data. It grants us a limited right to host, copy, process, transmit and display customer data only as needed to provide, secure and support the service, and as described in the Privacy Policy. We claim no other right to it. The customer is responsible for customer data and for having the rights, permissions and notices it needs, including consent to send email and text messages, the consent of people it records or transcribes, and a privacy notice for visitors to its pages.
If you are visiting a customer's page (for example, to book, fill in a form or accept a quote), the page belongs to the business that published it, and your dealings are with that business. Questions about what you entered should go to that business. To keep out automated submissions, the page may check what you send with Google reCAPTCHA, as the Privacy Policy describes.
5. The AI assistant
The assistant's output can be wrong, incomplete or out of date. Review it before relying on it, and do not use it as the only basis for medical, legal, financial or employment decisions about people. The assistant acts with the customer's authority, within the permissions and approvals the customer sets. It can send messages from the workspace's own addresses, change records and request payments, and the customer is responsible for what it authorizes. It never sends from a member's own Gmail or Outlook account; only that member can. We do not use customer data to train AI models. By default, the AI providers that answer keep none of it. If the customer turns zero data retention off, they may keep it for a time under their own terms, as the Privacy Policy describes. We do not promise that output is unique to you, or that anyone holds intellectual property in output where the law gives none.
The service also uses AI to sort and screen things without anyone asking. For example, it may switch the assistant's mode as you type, choose which parts of the workspace the assistant opens for a message, file a newsletter, mark a form submission as spam, skip an automation run, hold back an alert for up to an hour, or suggest the record an email, card or calendar event belongs to. These choices can be wrong. Each one is shown in the service, and a person can undo it or act anyway. Check what the service set aside where it matters to you.
6. Acceptable use
You must not use the site or service to:
- break the law, or infringe or misappropriate anyone's rights;
- send spam or messages the recipient has not agreed to receive;
- publish a page that impersonates another person or business, or collects information under false pretenses;
- store payment card numbers, government identification numbers, health records or other sensitive categories of information unless we have agreed to it in writing;
- harass, threaten or harm anyone;
- upload malware, probe or test the service's security without our written permission, or interfere with its operation;
- get around usage limits, access controls or another customer's separation from yours;
- copy, reverse engineer or resell the service, except where the law allows it despite this restriction or a signed agreement permits it; or
- use the service where U.S. or Japanese sanctions or export controls forbid it.
We may remove content or suspend access that breaks this section (see section 9).
7. Other companies' services
A customer can connect accounts it holds with other companies, such as Gmail, Outlook, an email or text-message sender, Stripe or Square. Those services are governed by the customer's own terms with those companies, and we are not responsible for them. If a provider changes or withdraws what the service relies on, we may have to change or remove the related feature.
8. Plans, Mora Points and fees
Plans. Fees are those of the plan the customer chooses in the service, or those in its order or another written agreement with us. A plan is a tier, paid monthly, which sets the workspace's limits (such as how many modules and members it may have) and the free Mora Points it receives each week. A customer may also buy packs of Mora Points. Prices are in US dollars or Japanese yen, as shown at purchase. A workspace keeps the tier and pack prices in force on the day it joined until we give it at least 30 days' notice of a change. A workspace over its tier's limits keeps everything in it, but cannot add modules beyond them, and only its owners can newly sign in while it has more members than the tier allows.
Paying. Card payments are processed by Stripe. A tier paid by card renews and is charged each month until the customer cancels it, which the customer can do at any time from the billing page the service links to; it then does not renew. When a customer changes tier by card, the unused part of the current month is credited against its next payment. A customer may instead pay by bank transfer or invoice where we agree. Payments are not refundable, except where the law requires or we agree otherwise. Fees exclude taxes, which the customer pays except for taxes on our income. Unpaid, undisputed fees may lead to suspension under section 9.
Mora Points. The service charges Mora Points for AI requests, web searches and page reads, email and text messages, at the rates shown in the service. We may change those rates, and a change applies only to use after it takes effect. A tier's free points arrive each Monday at 00:00 UTC, and those left unused are lost when the next arrive. Bought and granted points do not expire while the customer has the service. Mora Points are not money: they have no cash value, cannot be transferred, sold or exchanged, are not refunded except where the law requires, and end when service ends. We may cancel unused granted points (such as referral, goodwill or promotional points) that were granted by mistake or obtained in breach of these terms. When a workspace has no points left, new AI requests, searches, page reads and messages stop until points are added. Requests already under way may finish. What they use is charged, and any shortfall is taken from the next points the workspace receives.
Referrals. A customer may refer other businesses with its referral code, under the program terms shown in the service. For the number of months stated there, counted from the referred business's first payment, the referrer receives a share of each of that business's payments as granted Mora Points, never as money. The terms in force when a referral is made keep applying to it. We may change or end the program for new referrals at any time. A business cannot refer itself or a business under the same control, and we may withhold or cancel rewards obtained by abuse. The referrer sees the referred business's name and the points its payments earned, as the Privacy Policy describes.
9. Suspension and ending
We may suspend access, in whole or in part, for an immediate security threat, when the law requires it, for a serious or repeated breach of section 6, or for undisputed fees still unpaid 15 days after written notice. We will choose the least disruptive step that works, tell the customer promptly, and restore access once the cause is resolved. Suspension never means we keep customer data from its owner.
A customer may stop using the service at any time by cancelling its plan, subject to any minimum term in its order. We may end service to a customer on 30 days' written notice, or at once for a material breach that is not cured within 15 days of notice. When service ends, we offer the customer an export and then delete its data as the Privacy Policy describes. Sections 4, 5, and 10 through 17 survive the end of service, as do fees already owed.
10. Our property and feedback
We own the service, the site, and our software, designs and documentation. These terms give you the right to use them as described here, and no other right. If you send us suggestions, we may use them freely without obligation to you.
11. Disclaimers
Except as a signed agreement expressly promises, the site and service are provided "as is" and "as available". We do not promise that they will be uninterrupted, error-free, or suitable for a particular purpose, or that AI output will be accurate. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the extent the law allows, neither we nor the customer is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from the site or service. Our total liability for all claims arising from the site or service is limited to the greater of the fees the customer paid us in the 12 months before the event giving rise to the claim, or US$100. These limits do not apply to fraud, gross negligence, willful misconduct, the customer's obligation to pay fees, or liability that the law does not allow to be limited.
13. Customer indemnity
The customer will defend us against third-party claims arising from its customer data, its published pages, messages sent at its direction, or its breach of section 6, and will pay the resulting damages and reasonable costs. We will tell the customer promptly about the claim, let it control the defense, and cooperate at its expense. The customer may not settle a claim in a way that admits fault for us without our consent.
14. No antisocial forces
Each party confirms that it, and its officers and principal owners, are not organized crime groups, their members or related parties, or other antisocial forces, and do not deal with them. Either party may end the relationship at once if this is untrue, without liability for the resulting loss.
15. Law and disputes
Oregon law and applicable U.S. federal law govern these terms, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Before bringing a claim, a party will first try in good faith to resolve the dispute through discussion for 30 days after written notice. The state and federal courts in Multnomah County, Oregon have exclusive jurisdiction, and both parties consent to it. Either party may seek urgent relief from any court with jurisdiction.
16. Changes to these terms
We may change these terms when it serves customers generally or is reasonable given the reason for the change, such as a new feature, a new law or a new provider. We will post the new terms here with their effective date. We will tell customers of a material change by email or in the service at least 30 days before it takes effect, or sooner if the law requires. Continuing to use the service after that date means accepting the change. A customer that does not accept a change may stop using the service before it takes effect. Section 8 says how prices and Mora Points rates change.
17. General
These terms, the Privacy Policy and any signed agreement are the whole agreement between us about their subject. Neither party may transfer these terms without the other's consent, except to a successor to its business. If a provision is unenforceable, it is limited as far as necessary and the rest remains in effect. Not enforcing a provision is not a waiver of it. Neither party is responsible for delay caused by events beyond its reasonable control, except delay in paying fees. We send notices to the email address on the customer's account. Send yours to legal@senemora.com. If the English and Japanese versions differ, the English version controls, to the extent the law allows.
18. Contact
Senemora LLC · 5441 S Macadam Ave #6681, Portland, OR 97239, USA · legal@senemora.com